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Customer Service

Shipping & Delivery
All shipping is calculated from Albuquerque, New Mexico to your zip code. We use UPS as our default shipper. Check your shopping cart for other options. We haven't figured out the International shipping thing yet, but we'll muddle through somehow if you want something. Please email us at: info@prettycoolwoman.com
Returns & Replacements
We want you to be happy with our products. If you are dissatisfied with a product in any way, please contact us for a replacement or refund at info@prettycoolwoman.com
Ordering
Order products directly from this web site. If you have any problems with ordering, please contact us at info@PrettyCoolWoman.com
Payment, Pricing & Promotions
We process payments through PayPal.com. You can use your Visa, Master Card or AMerican Express card to make payment  even without a PayPal account. You may also buy from our site as a guest user without registering on our account. However, doing will complicate retrieving information about your order.
Viewing Orders
Upon ordering you will receive via email an order confirmation that contains a live link that can be used to view your updated order status at any time. You can also view your consolidated order history by logging in and viewing your "My Account" page. Please note that if you are a registered user and check out using our "guest checkout", this order will not show up on your "My Account" page, and must be viewed separately from the link in the order confirmation email.
Updating Account Information
Got to the Login Page. You can log in to your account with your email address and password. If you have forgotten you password, there is a link there to recover it.